At Cosstase, we are dedicated to providing high-quality products and ensuring customer satisfaction. If for any reason you are not completely satisfied with your purchase, we offer a straightforward return policy to ensure your shopping experience remains positive.

1. Return Eligibility

To be eligible for a return, your item must meet the following conditions:

• The product must be unused, unopened, and in its original packaging.
• Returns must be initiated within 30 days of the purchase date.
• Proof of purchase (receipt or order confirmation) is required for all returns.

2. Non-Returnable Items

Certain items cannot be returned, including:

• Gift cards
• Products marked as "Final Sale"
• Items not purchased directly from www.cosstase.com (for third-party purchases, please refer to the seller's return policy)
• Opened or used items, unless defective or damaged

3. How to Initiate a Return

To start a return, please follow these steps:

1. Contact Us: Email us at [email protected] or call us at +1 (555) 897-6587 with your order details, reason for return, and proof of purchase.
2. Return Authorization: Once your return is approved, you will receive instructions on where to send your item. Please note that customers are responsible for return shipping costs unless the item is defective or damaged.
3. Packaging & Shipping: Ensure that the item is securely packaged in its original condition to avoid damage during transit. We recommend using a trackable shipping service or purchasing shipping insurance as we cannot guarantee receipt of your returned item.

4. Refunds

Once your return is received and inspected, we will notify you via email about the approval or rejection of your refund.

• If approved, your refund will be processed, and the amount will be automatically applied to your original payment method within 7-10 business days.
• Please note that shipping fees are non-refundable.

5. Exchanges

We only replace items if they are defective or damaged. If you need to exchange your product for the same item, please contact us at [email protected] to arrange an exchange.

6. Damaged or Defective Items

If you received a damaged or defective product, please reach out to us within 7 days of receiving your order at [email protected]. We will arrange for a replacement or refund after verifying the issue.

7. Late or Missing Refunds

If you haven’t received a refund after 10 business days:

• Check your bank account again.
• Contact your credit card company, as it may take some time before your refund is officially posted.
• Contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of the above and still have not received your refund, please contact us at [email protected].

8. Changes to This Return Policy

We may update this Return Policy from time to time. Any changes will be posted on this page, with the revised effective date.

9. Contact Us

For any questions or concerns regarding our Return Policy, please contact us:

Cosstase
Email: [email protected]
Phone: +1 (555) 897-6587
Website: www.cosstase.com