At Cosstase, we aim to provide a seamless shopping experience from the moment you place an order until it reaches your doorstep. Our Shipping Policy outlines the key details of how and when your products will be delivered.

1. Shipping Locations

We currently ship within the following regions:

• United States (all 50 states)
• International shipping available to select countries (please check at checkout if we ship to your location)

2. Processing Time

Once your order is placed, we typically process and ship your order within 1-3 business days. Orders placed on weekends or holidays will be processed on the next business day.

Note: Processing times may vary during peak shopping periods, such as holidays or promotional events.

3. Shipping Methods & Delivery Times

We offer the following shipping options:

• Standard Shipping (U.S.): 5-7 business days
• Expedited Shipping (U.S.): 2-3 business days
• International Shipping: 7-14 business days, depending on the destination

Delivery times are estimated and may vary due to factors beyond our control, such as customs delays for international orders or unforeseen circumstances.

4. Shipping Costs

Shipping charges are calculated based on the weight of your order, shipping method, and delivery destination. Exact shipping costs will be displayed at checkout.

Free Shipping: We offer free standard shipping on all U.S. orders over $50. For international orders, free shipping may apply for purchases above a certain threshold, which will be indicated during checkout.

5. Order Tracking

Once your order has shipped, you will receive a confirmation email with your tracking number and a link to track your package in real-time. Please allow 24-48 hours for the tracking information to update.

6. International Shipping

For international orders:

• Customs Duties & Taxes: Your order may be subject to import duties, taxes, or customs fees upon arrival in your country. These charges are not included in the product price or shipping cost and are the buyer’s responsibility.
• Customs Delays: International shipments may experience delays due to customs clearance procedures in the destination country. Please account for these potential delays when placing your order.

7. Address Changes

If you need to modify your shipping address after placing an order, please contact us immediately at [email protected] or +1 (555) 897-6587. We will do our best to accommodate changes, but once the order is processed, address changes may not be possible.

8. Lost or Stolen Packages

Cosstase is not responsible for lost or stolen packages confirmed to be delivered to the address provided at checkout. If your tracking information shows that your package was delivered but you have not received it, please check with your neighbors or contact the shipping carrier for further assistance.

9. Damaged Items

If your order arrives damaged, please contact us at [email protected] within 7 days of receiving the shipment. We may ask for photos of the damaged product and packaging to facilitate a replacement or refund.

10. Changes to the Shipping Policy

We may update our Shipping Policy periodically to reflect changes in our shipping procedures or regulations. Any updates will be posted on this page with the revised effective date.

11. Contact Us

For any questions or concerns regarding our Shipping Policy, please contact us:

Cosstase
Email: [email protected]
Phone: +1 (555) 897-6587
Website: www.cosstase.com